Epic Seats has full time account reps dedicated to helping clients find event tickets to sporting, concert and theater events throughout North America and beyond. Epic specializes in helping customers sell unwanted tickets via our unmatched consignment program. It is Epic’s mission to deliver customers the highest level of service, selection, and value in the marketplace.

     


From our satisfied clientele:

Scott, I got the tickets and she couldn't have been more happy about them. Thank you for helping me on this and I will definitely refer others to your site. The woman I spoke to was very helpful. Your customer service is outstanding! Thanks again,
John from Mattoon, IL
Chris, I bought the tickets for my nieces and they had a great time. Thank you for everything! Now that I know about Epic Seats I will be going through you now instead of the web sites.
Flor from Seattle, WA

Edson, can you send that contract attatchment to a friend of mine, he's wanting to list his tickets with you guys as well. Thanks for your time and great customer service!
Dusty in Florence, CO

Opening day was a blast. I was very pleased with your service (tickets arrived the next day). Be assured that the next time I am looking for event tickets, I will be contacting you. Thanks again.
Arial from Seattle, WA

It was great! And the Cards won!! The tickets were Christmas presents for my husband and son-in-law. This time last year my husband was in a nursing home not expected to live. I am very grateful for the miracle of his recovery and wanted to celebrate it in a special way. Both he and our son-in-law are avid football fans and the idea for this "perfect" gift popped into my head. Thanks so much for making it possible, read that "affordable". Epic will definitely be my source for tickets in the future and I'll be sure to tell my friends and family. God bless you.
Choppie from Chandler, AZ

Everything went wonderful. thank you for the following. Also if you can pass along to Skye what wonderful customer service she gave. She did and excellent job. Perhaps I may be looking for tickets for the Battle in Seattle game. Zags vs UCOnn
Clarence from Lake Stevens, WA

Thanks Graham, we did enjoy the event and everything went smoothly. Thanks for your help and I'll keep you in mind next time.
John from Rockland, MA

Thanks for the great support. I got the tickets Friday, just in time for my son's birthday party. It was a great surprise.

Thanks for all your help!
Richard from Chesapeake, VA

Chris, thank you for your great service…….. watching the Cardinals first hand……. get their first chance at the Superbowl….. was priceless. We’ll do business again in the future! Stay in touch. Best regards,
David from Scottsdale, AZ

Great tickets, great seating! We were there celebrating my 18year olds birthday. She is an avid soccer player so this was her choice of how to spend her 18th!! Couldn't have been better. Thanks.
Anonymous

Hi Chris, loved the seats! Everything went perfect. Thanks.
Scott from Seattle, WA

Chris Wee! My event was great! Mucho Gracias!
Ashley Ryan from Sports Radio 950 KJR

Everything went great and I couldn't be happier. I will definately look to you next time I need tickets. Thanks a ton.
gocubs1634 from Chicago, IL

Opening day was a blast. I was very pleased with your service (tickets arrived the next day). Be assured that the next time I am looking for event tickets, I will be contacting you. Thanks again.
Valued Customer

We went to the game on Tuesday and it was great. We will be leaving feedback via ebay for you. Thanks for the follow-up, that is nice!!
Valued Customer

Chris,thank you very much!! It was so much fun and the seats were wonderful. I will definately be in touch again for me tickets to the games this season. and in the fall seeing I have never been to a football game EVER!!!
Kerry from Renton, WA

Hey Chris....Thanks for the tickets....last night was a blast and appreciate the will-call drop off. Got a deal for 4 tickets for tonights game for me?????
Jeff

Everything worked like clockwork and I’m sure I’ll avail myself of your services (and recommend them to others) again.
Dave

Hi Chris, thanks for the follow up. Everything was great, especially since the Mariner's won the game. I was impressed with the way things were handled by you all at Epic Seats. This was the first time that I used your service.....heard about it through listening to Softy at KJR 950 one day.....and I will definitely come back to you when I need tickets to events in the Seattle area. Keep up the great job.
Mark from Seattle, WA

Hi Chris, thanks for the follow up...we had a great time. This was my first experience with Epic and I have no complaints. From the ordering process to will calling the tickets, I thought the customer service was great. I chose to contact Epic because a lifelong friend of mine is a college buddy of James Kimmel. Your company came highly recommended and didn't disappoint. As for a future quote, I'm curious what Epic can do in the way of tickets to the Masters golf tournament. I understand it's one of the toughest tickets in sports and I'm curious if you guys have any connections. I would love to attend this event sometime in the future, but have no plans as of yet...so please don't work too hard on this one. I'm just curious. Thanks.
Tim from Seattle, WA

Hi Chris, thanks for following up----nice customer service!!! My family of four really enjoyed being at the opening day game, especially with the excitement of seeing Griffey again! Unfortunately some of the spectators around us were really loud and rather rude (probably due to the amount they were drinking), and no one was there doing crowd management. I guess we have become kind of spoiled or rather buffered from that kind of thing over in the “124” section where we share our regular seats; and now appreciate it more than ever! However, I’m still thrilled that we were able to get the tickets from you and be there for that exciting day---full of sun & excitement! By the way, the tickets arrived even earlier than I expected; a fun surprise!
Valued Customer

I have your card in my address book, and will certainly give you another call when the opportunity lends itself.
Christina from Issaquah, WA

HI Chris, you found some great seats for Blazer game for us once before and I saved your email. Do you have anything for the first Blazer playoff game this Saturday at the Rose Garden ? ( two tickets please) Not wanting to spend a huge amount of money so even something in front part of 300 level would be okay. Best to call me rather than email back because I am leaving for work soon.
Shari from Portland, OR

Thanks Chris-went very smooth thanks! How much for 2 tickets for Phish at the Gorge Sat August 8th?
Valued Customer

Yes everything went well and we enjoy it.. I will keep you in mind if I need any future events.
Debbi from Seattle, WA

Chris, again, great tickets and great service. Thanks!
Adam

Chris - We had a great time!! Thanks I sent Ryan a message letting him know I would be looking for two add'l tickets to the game scheduled for April 11th. Should I go thru you or let him look into it for us? Also, would love to bring our Ellensburg U-11 girls team over w/ their parents. Do you have anything that could accomodate a large group? And lastely, what are the absolute best tickets you have for the Kenny Chesney concert? Thanks for your help!! Laurie
Laurie from Ellensburg, WA

Yes, worked well! At first they could not find my seats by credit card reference, but then eventually they found your envelope. Will use you in future for sure!
Valued Customer

Hello Chris, thanks for following up, and for your fine customer service. Everything went very well with our trip, and the tickets were perfect. I only wish my team had done better...
Gavin

Everything went well. I was very satisfied and I appreciate the call to let me know that the game time changed. You were friendly, helpful, and honest. Thanks.
Provo, UT

Thanks so much! The game was great and so were the seats! You were really great making sure the tickets got to me, and answering my emails. Thanks.
Samantha from Seattle, WA

All went well, your service was great about the delivery of the tickets. thank you.
Andrew from Stanwood, WA

We have just returned from Scottsdale and the tickets were great. I thank you for helping me. Hope to use you again next year.
Wynn from Anaheim, CA

 

 

When buying tickets, clients should seek out industry experts who have likely been to the venue where your desired event is being held. In addition, clients deserve to know all fees up front and should never be asked to pay a service fee.

 

Dispelling Myths in the Ticket Brokering Trade

Anyone who has waited in line at a box office or attempted to access Ticketmaster during an onsale event has probably experienced the frustration of not getting their desired ticket location or being unable to purchase tickets at all. Many people believe that ticket resellers use their ‘tricks of their trade” to obtain tickets, control the supply and drive up ticket prices. However, the problem for consumers is not the existence of brokers, their frustration is caused by ticket demand exceeding ticket supply. Often villainized ticket brokers actually give consumers access to an otherwise unattainable good with a built-in assurance of delivery and validity. A market without reputable brokers is a market with fewer choices and less recourse for consumers.

There are several myths associated with the ticket brokering industry including:

A) “Ticket Brokers have software that allow them to buy up all of the tickets before anyone else”
B) “Ticket Brokers pay “ice” to the concert promoters, venue box offices and organizations to get first pick of the tickets”
C) “Ticket Brokers buy up all of the tickets and drive prices up”

Regarding myth A, in the early stages of Ticketmaster.com several programmers created “spinner” software designed to quickly log in and purchase tickets as soon as they were put on sale. The use of such software is illegal. In the last several years companies like Ticketmaster.com have implemented spider blocking security measures (i.e. coded letters and numbers that need to be examined by the human eye and entered) which has virtually eliminated the usefulness of spinners. In addition Ticketmaster often implements ticket limits per name, billing address and or credit card. This prevents any one individual or brokerage from “buying up all of the tickets.” For the record Epic Seats Inc. has never utilized spinner software to purchase tickets and Epic is happy to see them rendered useless.

Myth B speaks to an illegal practice of bribing individuals with access to event tickets, including promoters, box office employees or performers. When the NFL found out that Mike Tice was selling Super Bowl tickets to a California based brokerage it levied a heavy fine and directed him to stop. Ticketmaster and other primary ticket sources are aware of the practice of bribery for access to tickets and in order to protect the integrity of their organizations they have imposed stringent procedures and codes of conduct with the aim of restricting employee access to tickets. Bribing insiders is an unsavory practice and is not a sustainable way to run a business. Eventually the “insider” will lose their job, move on or the organization paying the bribe will be exposed. This practice is not as common as people may believe.

Myth C has two basic faults; One, the number of tickets traded on the secondary market rarely exceed 5% of a venue’s capacity. It is nearly impossible for a broker to “buy up all of the tickets” as the vast majority make it into the hands of season ticket holders and those who desire to attend the event.
Two, the market is comprised of self interested buyers and sellers which creates pricing equilibrium. Consider a team that is underperforming and does not sell out their arena. The reason being is that buyers are not willing to purchase tickets at face value. That creates a market price below face value. Any ticket broker who holds season tickets for this team will be offering them at the market clearing price, they have no choice but to do so, unless they want to eat the total purchase price of the ticket. This creates opportunities for buyers and the consumers benefit. The opposite happens during a hot event. The original sales price no longer reflects what consumers are willing to pay for these tickets. In this scenario the more tickets supplied the better for consumers as the competition for consumers asserts a downward pressure on the market price. In a world without brokers, the ticket prices would be even higher, that is if consumers could even find someone willing to sell tickets for events. Removing ticket brokers from the equation would not mean that all buyers would be able to purchase at face value up until the game/show time. It only means that if the demand for tickets exceeds the quantity supplied the tickets would be sold out just as quickly only fewer tickets would be offered on the secondary market and those few that do would go for a greater price. Name any other legal good, commodity or product in the US with limitations on its secondary market, there is not any. If a consumer purchases an article of clothing at a garage sale, they have every legal right to sell it on Ebay for more or less money. This is the concept of free markets with buyers and sellers freely engaging in transactions that are mutually beneficial (consumer wants the ticket and is willing to pay X, broker wants to sell the ticket and is willing to sell for X, ticket is sold at X – both parties are satisfied).

The truth is that reputable ticket brokers acquire their tickets through legitimate means. A large portion of inventory is acquired from season ticket holders who have purchased the tickets from the organizations for many years, often enduring losing seasons where the market price was well below the price they paid. Most of the time these fans are forced to purchase pre-season and exhibition games at regular season prices. It is understandable when these individuals decide to sell some of their tickets when the value rises above their face value investment. Another large portion of tickets are purchased from primary ticket sellers when they go on sale to the public. Other tickets are purchased on the secondary market from fellow brokerages.

America was founded on the freedom of choice, having the option to legally re-sell your tickets at market prices benefits season ticket holders and the clients who freely choose to purchase these tickets. Reputable ticket brokerages help to provide season ticket holders and attendees a trusted intermediary in this marketplace and everyone benefits.

James Kimmel is the co-founder of Epic Seats Inc, a national ticket brokerage, specializing in selling tickets on behalf of season ticket holders in order to help them offset the rising cost of ticket acquisition. – www.epicseats.com

 

 

 

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Epic Seats
James Kimmel

900 1st Ave S Suite 110

Seattle, WA 98134

Phone: 206-281-7060 ext 10

Email: james@epicseats.com

Website: www.epicseats.com

Epic Seats